ITIL® V3 Foundation Level The Information Technology Infrastructure Library™ (ITIL) offers a systematic approach to the delivery of quality IT services. ITIL was developed in the 1980s and 1990s by CCTA (Central Computer and Telecommunications Agency, now the Office of Government Commerce, OGC), under contract to the UK Government. Since then, ITIL has provided not only a best practice based framework for IT management, but also an approach and philosophy shared by the people who work with it in practice. ITIL has now been updated twice, the first time in 2000-2002 (V2), and the second time in 2007 (V3). ITIL is supported by the IT Service Management Forum (itSMF), an internationally recognized not-for-profit organization dedicated to support the development of IT service management, e.g. through publications in the ITSM Library series. It consists of a growing number of national chapters (50+), with itSMF International as the controlling body.

Foundation Level

The ITIL Foundation Certificate in IT service Management is targeted at:

Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

IT professionals who are working within an organization that practices ITIL and who need to be informed about – and contribute to – service improvement.

The ITIL has other levels that are Intermediate Level, ITIL Expert and ITIL Master.